Customer Success Center
Need help with your system?
Before submitting a request, we encourage you to visit our Customer FAQ page for quick answers to the most common technical support questions.
Tesla Powerwall users
If your issue is related to a Tesla Powerwall, they would like to speak with you first. They provide 24/7 assistance and can be reached at:
- 877-961-7652 (Option 2)
- Website
Submit a service request
Use the form below to reach our tech support team. Requests are monitored during business hours: Monday–Friday, 7:30 AM – 4:00 PM
We’ll review your request and follow up shortly. If the issue can’t be resolved remotely, we’ll contact you to schedule a service visit.
What to include
When filling out the form or emailing us, please provide:
- A detailed description of the issue
- Photos of any error codes, warning lights, or other visible indicators
Important: Do not open any electrical enclosures. These contain no user-serviceable parts and opening them may void your warranty.
